customer support
Customer & after sales service
- The products strictly implement the national standards, known for excellent quality, reasonable price, timely delivery, thoughtful service, free repair within one year, after one year, only the cost of labor.
- Answer all brands of skillful calls and be able to answer customers in a timely and accurate manner according to the knowledge base. Provide standard service to customers.
- Quickly grasp the company's new policies, new business, telephone service process, and actively promote the company's new products, prompting customers to generate willingness to use the company's products.
- Receive customer applications for business and customer complaint calls, and accurately record the content of complaints, and promptly produce electronic work orders for business that require assistance from other positions and forward them to the back office group.
- Assist in organizing training materials within the group and coaching junior account representatives. Participate in various trainings to improve overall quality. Participate in various team activities and support team building.
- For problems or information not available in the database, record the content of the problem and submit it to the assistant manager on duty for forwarding to the business team. Collect timely and accurate mobile business information, strive to learn mobile business knowledge, assist in collecting information on customer needs, and make suggestions for improvement of service work.
- Use multi-channel methods (e.g. phone, SMS, email, etc.) to communicate with customers for service or sales purposes.
- User consultation and complaint handling, user's obstacle declaration and dispatch, summarize and feedback user's opinions and suggestions.
- Fill out shift diary carefully and pending problems to the next shift.
- Maintain good contact and communication with all departments.
- Regularly check the operation of computers and various equipment, and promptly report repairs and troubleshooting.